As shown (and discussed) next, there are several settings that must be established in order to configure PagerDuty integration. To begin configuring your PagerDuty integration in LogicMonitor, navigate to Settings | Integrations | Add | PagerDuty. Enabling PagerDuty Integration in Your LogicMonitor Account You will need to save the key for later use when setting up the PagerDuty integration in your LogicMonitor account. To use PagerDuty’s event grouping, leave the default Create alerts and incidents option selected.Ī new integration key will be generated once you add the service. The option found under the Incident Behavior heading can be set to either Create alerts and incidents or Create incidents. As shown next, select “LogicMonitor” from the Integration Type field’s dropdown menu. You will need to set up a new service in PagerDuty ( Services | Add Service). The ticket can then be updated and/or closed when the alert is acknowledged, escalated, de-escalated and/or cleared. When a triggered alert matches the alert rule and is routed to the escalation chain with the PagerDuty integration, an incident will be created in your PagerDuty account. Configure an alert rule and escalation chain to deliver alert data to PagerDuty, as discussed next.Enable the PagerDuty integration in your LogicMonitor account, as discussed next.
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Obtain an integration key in your PagerDuty account that LogicMonitor can use to create, update and close incidents, as discussed next.You’ll need to perform the following primary steps to set up PagerDuty integration.
You can use the LogicMonitor PagerDuty integration to create, update and close PagerDuty incidents in response to alerts triggered in your account. As with all integrations, LogicMonitor extends or provides functionality without impacting the other solutions you have implemented. By sending alerts from LogicMonitor into PagerDuty, you can take advantage of PagerDuty’s alerting platform features to increase uptime of your apps, servers, websites, and databases. The integration enables LogicMonitor to open, update and close PagerDuty incidents and/or alerts based on LogicMonitor alerts. Your LogicMonitor account comes pre-configured to integrate with your PagerDuty account. PagerDuty’s alerting platform allows users to centrally manage incidents with alerting, on-call scheduling, escalation policies, and incident tracking intended to increase the reliability and performance of your systems.
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